OUR DOMICILIARY CARE SERVICES
Our Support
Our Referral Process
Domiciliary Care Services is providing the tailored support you need in your own home. This can range from giving a helping hand doing laundry to aiding with cooking meals and help with personal care. Our Highly trained staff can even help take you out and about in the local community for shopping, activities, appointments and many more.
The importance of the assessment process cannot be overstated within the care and support system. Person-centred throughout, the process must support the person to have choice and control, and involve them at all levels, from discussions to decision-making.
Different types of assessment models will be undertaken but must always be appropriate and proportionate to the situation. Assessment may be face-to-face; a supported self-assessment, using the same tools as face-to-face; an online or telephone assessment; a joint assessment, where relevant agencies work together to avoid multiple assessments; or a combined assessment, where an adult and a carer are completed together.
However good the assessment process is, we recognise that it is still possible to miss what is important to the individual. This may be because people sometimes say what they think you want them to say or they do not like to presume or do not realise the opportunities available
Visit or contact our head office so we can give you a more detailed plan of how we can care for you or your relative.
Behaviour Management
Understanding Behaviour that May Challenge:
Human behaviour is a complex and often fascinating subject. Some people display challenging behaviour as a response to certain triggers or events that occur and a person’s learning difficulties causes them distress resulting in behaviour that challenges.
Creating the Right Environment:
It is vital to create a positive environment where people feel safe and supported. People need to feel good about themselves through actions, words and attitudes and staff will be trained to ensure this philosophy is adopted at all times.
Supportive and Positive Environments:
The influence of the environment must not be underestimated in terms of its effect on a person’s behaviour. Therefore, the environment needs to be calm but supportive but also functional in meeting people’s needs.
Supporting Staff:
The skill and experience of the staff is an essential element of maintaining a positive environment. It requires a great deal of patience and dedication and so staff will be supported to carry out their role in this highly demanding and sometimes challenging environment.
Behaviour Support Plan:
A behaviour support plan is a document created to help understand and manage behaviour in children and adults who have learning disabilities who display behaviour that others find challenging. A behaviour support plan provides carers with a step by step guide to making sure the person not only has a great quality of life but also enables carers to identify when they need to intervene to prevent an episode of challenging behaviour.
MCM- Person Centred Software
We Promote Person-Centred Values:
We see our people as individuals who require support to have their care and support needs met. We help them to access and implement their rights and understand any responsibilities. We want to support them to maintain as much independence as possible and where possible. We ensure this by treating our people with dignity and respect and ensuring that they have their choices and preference listened to. We also work in partnership with the individual so that they can maintain control of their lives.
This enables the person-centred plan to be directed by the person it is about which is written in a common language for everyone to understand. It will also be focused on a person's strength which will help meet their care and support needs.
Our Person-centred planning is the information from the assessment of need and the self-assessment that forms the basis for a care and support plan that meets their needs. We seek to work with the service user to maintain their dignity and A sense of hope. Our Person-centred planning is based on the outcomes that the individual wants to achieve. It is about identifying the individual’s strengths and abilities and building on them and filling any gaps.
Focusing on Independence & Activities
We ensure that a comprehensive and robust assessment and care planning system, service users are enabled to participate and contribute, to their fullest potential, in any activity that assists in maintaining their links to the community in which they live.
· We Engage in different ways and this is available as a method of slow inclusion into a social circle, e.g. pets, of any kind, can be conducive to the opening up of communication.
· There is no one size fits all. We gradually build trust which allows participation and inclusion to become part of the relationship, at the pace chosen by the individual.
· We ensure equal access is afforded to everyone and that appropriate communication and assistance are available, particularly to those who may lack capacity.
· All activities are reviewed regularly as part of the care plan, and choice is paramount in the maintenance of those activities.
· Our Activity is integrated to care and not viewed as an optional extra. Activities take many forms and are not simply recreation or leisure-based. Daily routines are activities. It needs to meet the individual’s activity needs in a range of areas.
· We promote Healthy ageing is a core good for any activities organised for the service user. This includes such things as continued contact with the local community, improving physical fitness which are all regarded as contributory drivers within the activities available to our service user.
Individual service users’ interests are recorded on an ‘All About Me’ and they are given opportunities for stimulation through a variety of recreational and daily living activities that suit their needs, preferences and capacities.