Safeguarding

Our Open Culture and what we promote

1. Promoting Individual Rights: Open cultures respect and promote the rights of individuals to make their own choices, including their relationships. As individuals are empowered to voice their concerns and preferences.
2. Encouraging Communication: Open cultures encourage communication between us the care provider, individuals, and their families.
3. Supporting Transparency: Proactive cultures support transparency in our care practices, which can minimise the risk of malpractice. It ensures that all actions are accountable and can be scrutinised if necessary.
4. Promoting Continuous Learning: Proactive cultures promote continuous learning and improvement. This can help identify and rectify potential risks in care practices, thereby improving the quality of care.
5. Encouraging Reporting of Concerns: In an open and proactive culture, individuals and staff are encouraged to report any concerns or issues. This can help in early detection and resolution of potential risks.

Safeguarding - Our aim is to stop abuse wherever possible. Prevent harm and reduce the risk of abuse to adults with care and support needs. We strive to safeguard adults in a way that supports them in making choices and having control over how they want to live.

How to make a Complaint

We take our all our complaints seriously and we aim to ensure that the complaints procedure is properly and effectively implemented so individuals feel confident that their complaints and worries are listened to and acted upon promptly and fairly.

We have various ways to make a complaint which will be heard within 3 working days:

email: director@mitchellcarehomes.com

Website link - contact us

Telephone: 01342 833904

Post: Bridgeham Grange, Broadbridge Lane, Smallfield, Surrey, RH6 9RD

Whistleblowing

Confidentiality

We want you to feel comfortable raising your concerns openly but we also appreciate that you may want to raise them confidentially. This means that while you are willing for your identity to be known to the person you report your concern to, you do not want anyone else to know your identity, therefore we will keep your identity confidential unless required to disclose it by law. You can choose to raise your concern anonymously without giving anyone your name but that may make it more difficult to investigate thoroughly and give you feedback on the outcome.

Their are ways whistleblowing can be made however we have a hotline - 07538967529